Some might call me old fashioned, but I'm from a time where you gained more from being polite and generally calm with people.
Why I say this?
While I have a short fused temper, I do remember that most of the times, the people I'm contacting regarding a service, usually are peons that were scouted for the job of taking calls and reading tickets and were/are not directly involved with the product.
But, with Tera, being polite, cordial, understanding .. clearly all it got me, was being played around like a moron, thrown sand in my eyes in the form of crudely made excuses and over a week of no answers and no problem solved.
So .. I had all I could take and took the route I didn't want to.
After possibly having made a peon from live chat cry and shutdown the conversation window because he couldn't handle me anymore, and no, I didn't attacked him directly but I may have told the ruth in a very brute way ...
One very angry ticket with some swearing and menaces ... not 15 mins later, one tells me that he went to check my account and I was infact entitled to a month. ( Well no fucking shit! ) So, my month was given and 2 extra days .. yay..
( fitting ...)
Did not went without a reply that that its that sort of complete show of incompetence and unwillingness to come straight with paying customers that ruins good products, and if it wasnt for the fact I liked the game .. I'd tell ppl at frogster to shove the game deep in their asses till they coughed up everyone's money, and if they were to offer to refund me and keep the game to themselves .. I'd choose the refund without a second of hesitance.
But well .. problem is at least solved. Though if an of them wants a cookie, I'm all out ... and I'm not impressed with the fact it took a bit of someone's time to do something it should've been done A WEEK FUCKING AGO. Now to decide wether or not I'll resume playing.
Though for now it's in limbo, as I have work to resume and whatnot.